1. Information We Collect
We collect information that identifies, relates to, describes, or is capable of being associated with you, including:
Personal Identification Information
Such as your name, email address, phone number, postal address, date of birth, and government-issued IDs if provided.
Account Information
Login credentials, user IDs, and profile data.
Educational Records
Course enrollments, progress, certifications, and assessment results.
Payment Information
Billing details and payment history (handled securely through third-party payment processors).
Usage Data
Information about how you access and use our website, labs, learning materials, and other digital services.
Communications
Correspondence you send us through emails, chat, support requests, or feedback forms.
Technical Data
IP address, browser type, device identifiers, operating system, and similar technical information.
Data Minimization
We only collect data necessary to provide our services and enhance your learning experience, following the principle of data minimization.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our educational services and platforms.
- Manage your account and course enrollments.
- Process payments and billing.
- Communicate important updates, support, and administrative information.
- Personalize your learning experience.
- Monitor usage to improve our services and security.
- Comply with legal and regulatory requirements.
- Prevent fraud and unauthorized activities.
3. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your information with:
Service Providers
Trusted third-party vendors who support our operations (e.g., hosting, email, payment processing) under strict confidentiality agreements.
Legal Authorities
When required by law or to protect our rights.
Affiliates and Partners
Only with your consent or as necessary to deliver services.
Business Transfers
In the event of merger, acquisition, or sale of assets.
Strict Confidentiality
All third parties must agree to strict confidentiality obligations and may only process data for specified purposes.
4. Data Security
We implement appropriate technical, physical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:
- End-to-end encryption for sensitive data
- Multi-factor authentication systems
- Regular security audits and penetration testing
- Secure development practices
- Comprehensive staff training
- Incident response protocols
5. Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
- Accessing and obtaining a copy of your personal data
- Correcting or updating your information
- Requesting deletion of your data (subject to retention requirements)
- Withdrawing consent for processing where applicable
- Objecting to or restricting certain processing activities
- Data portability
To exercise these rights, please contact us at privacy@astralguard.online.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Typical retention periods:
- Account data: 5 years after last activity
- Payment records: 7 years for tax compliance
- Course completion records: Indefinitely for certification verification
8. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.
9. International Data Transfers
As we may operate globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including:
- Standard Contractual Clauses
- Adequacy Decisions
- Binding Corporate Rules
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or on our website before they take effect. Your continued use of our services after changes indicates acceptance.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:
Privacy Officer
AstralGuard Cyber Academy