Refund Policy
Clear and transparent refund terms for all AstralGuard students
At AstralGuard Cyber Academy, we provide high-quality cybersecurity courses and digital training. Before enrolling, please carefully read this refund policy. By completing a payment, you agree to these terms.
1 Digital Products Only
All courses and materials are delivered digitally. Access credentials are provided immediately or shortly after confirmed payment. Once access is granted, the content is considered delivered and non-refundable, except as outlined below.
2 Refund Eligibility
Refunds are strictly limited and only considered in the following cases:
- Technical Failure: If you cannot access course materials due to technical issues caused by AstralGuard Cyber Academy, and the issue cannot be resolved within 48 hours of reporting.
- Duplicate Payment: If you accidentally pay more than the listed course price. Proof of duplicate payment is required.
3 Request Procedure
All refund requests must be submitted in writing via email to payment@academy.astralguard.online within 48 hours of payment confirmation. Include the following:
Required Information
- Full Name
- Email used for payment
- Transaction ID / Proof of Payment
- Reason for refund
4 Refund Limitations
Important Notice
- No refunds will be provided once course access credentials have been used to access materials.
- Refunds will not be issued for dissatisfaction with course content or results.
- Manual review of refund requests may take up to 5 business days.
5 Processing
Approved refunds will be processed to the original payment method. AstralGuard Cyber Academy is not responsible for delays caused by banks or payment providers.
6 Contact
For any questions regarding this refund policy or your course access, please don't hesitate to reach out to our support team.
Need Help?
Our support team is available 24/7 to assist you with any questions or concerns