1. All Courses Are Digitally Delivered
Every course, program, and learning material offered by AstralGuard Cyber Academy is delivered digitally. Access credentials and resources are provisioned immediately or shortly following confirmed payment.
Once access has been granted, as defined below, course content is considered delivered. Refunds are not issued on the basis of non-use or inactivity after access has been provisioned.
2. What Counts as Access Granted
Access is considered granted, and the course considered delivered, upon any of the following events, whichever occurs first:
Important
Subsequent revocation of access, for example due to a violation of our Terms of Service, does not retroactively nullify the access that was granted. A student whose access is revoked for misconduct is not entitled to a refund on the grounds that access was removed.
3. When You Qualify for a Refund
Refunds are strictly limited. A refund request will only be considered under the following circumstances:
Technical Failure on Our End
If you are unable to access course materials due to a technical fault caused solely by AstralGuard Cyber Academy's infrastructure, and the issue cannot be resolved within 48 hours of being formally reported, you may be eligible for a full refund.
Issues arising from your own device, browser, internet connection, or third-party services outside our control do not qualify.
Duplicate Payment
If you are charged more than the listed course price due to an accidental duplicate transaction, the excess amount will be refunded. Documentary proof of the duplicate charge is required.
4. How to Submit a Request
All refund requests must be submitted in writing via email to payment@academy.astralguard.online within 48 hours of payment confirmation. Requests submitted outside this window will not be considered.
Required Information
- Full legal name
- Email address used at payment
- Transaction ID or proof of payment
- Detailed reason for the refund request
- Screenshots or evidence (for technical failure claims)
48-hour window is strict
The refund request window begins at the timestamp of your payment confirmation email, not at the time you first access the course. Ensure you review your access and eligibility within this period.
5. What Does Not Qualify
The following circumstances do not entitle a student to a refund, regardless of how the request is framed:
- Course access credentials have been generated, used, or any form of access (as defined in Section 2) has been granted
- Dissatisfaction with course content, structure, pace, or learning outcomes
- Change of mind after enrollment
- Failure to complete the course or achieve a desired result
- Technical issues caused by your own device, browser, or internet connection
- Requests submitted beyond the 48-hour window from payment confirmation
6. Refund Processing
All refund requests undergo manual review. A decision will be communicated within 5 business days of receiving a complete request.
Approved refunds are processed to the original payment method used at enrollment. For mobile money transactions (MTN Mobile Money, Airtel Money), please note that reversal timelines may vary and are subject to the policies of the respective mobile network operator. AstralGuard Cyber Academy is not responsible for delays caused by banks, payment processors, or mobile network operators once the refund has been initiated from our end.
Note on course credits
In eligible cases, at our discretion, we may offer course credit toward another AstralGuard program in lieu of a monetary refund. This option will be presented where applicable and is subject to your acceptance.
7. Course Discontinuation & Removal
AstralGuard Cyber Academy distinguishes between voluntary and involuntary course discontinuation. Your entitlement depends on which applies.
AstralGuard Discontinues a Course
Where we choose to permanently remove a course, enrolled students will be notified at least 30 days in advance and offered a full refund or equivalent credit. You will retain access for the duration of the notice period.
Circumstances Beyond Our Control
Where a course becomes unavailable due to circumstances beyond our reasonable control, including legal orders, government action, platform-level infrastructure failure, or force majeure events, no refund obligation arises. We will make reasonable efforts to provide affected students with downloadable materials or equivalent access.
8. Chargeback Policy
Students who have a payment dispute are required to contact us at payment@academy.astralguard.online before initiating a chargeback or payment dispute with their bank or mobile money provider.
Initiating a chargeback without contacting us first
This may result in immediate suspension of account access and permanent ineligibility for future enrollment across all AstralGuard programs. We reserve the right to present this refund policy and associated access logs as evidence in any payment dispute process.
9. Jurisdiction & Governing Law
This refund policy is governed by and construed in accordance with the laws of the Republic of Uganda. By completing a payment and enrolling in any AstralGuard Cyber Academy program, you agree that any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Uganda.
Jurisdiction:Republic of Uganda. This policy constitutes the complete and final statement of AstralGuard Cyber Academy's refund obligations. Any prior verbal or written representations inconsistent with this document are superseded by it.
Still have questions?
If you have a concern about your payment or need clarification on any part of this policy, reach out directly, we'll respond promptly.